Effective Date: January 28, 2025
At Amaya Resort, we are committed to providing exceptional services and ensuring our guests have a pleasant experience. This Refund Policy outlines the terms and conditions for cancellations, refunds, and modifications to bookings made on our website (https://amayaresort.in).
1. Cancellation Policy
- Cancellations made 7 days or more before the check-in date will be eligible for a 100% refund of the booking amount.
- Cancellations made 3 to 6 days before the check-in date will be eligible for a 50% refund of the booking amount.
- Cancellations made less than 3 days before the check-in date are non-refundable.
2. No-Show Policy
- If you fail to check in on your scheduled date without prior cancellation, the booking will be considered a no-show, and no refund will be issued.
3. Refund Processing
- Refunds for eligible cancellations will be processed within 7-10 business days from the date of cancellation.
- Refunds will be credited to the original payment method used during the booking.
- Payment processing fees or transaction charges, if applicable, are non-refundable.
4. Modifications to Bookings
- Requests to modify booking dates or details must be made at least 7 days before the scheduled check-in date.
- Modifications are subject to availability and may incur additional charges based on the updated booking details.
5. Early Check-Out
- Guests who choose to check out before the end of their booking period are not eligible for a refund for unused nights.
6. Payment Gateway Refund Policy
- All refunds are processed through Razorpay, our trusted payment gateway partner.
- Razorpay’s policies may apply to the processing timeline. For more details, refer to their Refund Policy.
7. Force Majeure
- Amaya Resort is not liable for cancellations, modifications, or refunds due to unforeseen circumstances such as natural disasters, government restrictions, or other force majeure events. Refunds in such cases will be evaluated on a case-by-case basis.
8. Contact Us
For any questions or concerns regarding cancellations or refunds, please contact us:
Amaya Resort
Khata No. 12, Chopdiyal Gaon, Kanatal 249145
Phone: +91 9089008900
Email: info@amayaresort.in
Website: https://amayaresort.in